General Sales Terms

Learn about our ordering and sales policies:

  • Orders are processed based on email requests.
  • The minimum order value is 100 PLN (net).
  • Shipping costs are covered by the customer.
  • For printed materials, a quantity tolerance of ±10% applies.
  • Defects and shortages must be reported within 72 hours of delivery.
  • Returns are accepted within 30 days from the delivery date.
  • Returns are at the customer’s expense.
  • Custom product orders require a 50% deposit.
  • Custom products cannot be returned.
  • Custom products require prototype approval.
  • Samples of most products are available upon request.
  • Standard product returns are possible only after prior agreement with a sales representative and a 25% handling fee.