General Sales Terms
Learn about our ordering and sales policies:
- Orders are processed based on email requests.
- The minimum order value is 100 PLN (net).
- Shipping costs are covered by the customer.
- For printed materials, a quantity tolerance of ±10% applies.
- Defects and shortages must be reported within 72 hours of delivery.
- Returns are accepted within 30 days from the delivery date.
- Returns are at the customer’s expense.
- Custom product orders require a 50% deposit.
- Custom products cannot be returned.
- Custom products require prototype approval.
- Samples of most products are available upon request.
- Standard product returns are possible only after prior agreement with a sales representative and a 25% handling fee.
